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Delivery

If you are not happy with your online purchase please log into your account and submit a returns request form.

ONLINE PURCHASES REURNED BY POST

We will refund any items that are not suitable if you return them to us unworn and in perfect condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.

Items must be returned with all labels intact. Your items should be in their original packaging.

Please return all goods with the original packing note and reason for return to -

THE END, BRIDGE HOUSE, 155 HIGH STREET, RUISLIP, LONDON, HA4 8JY

Please allow 14 days from the day your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund has been completed.

For hygiene reasons, we cannot offer refunds on earrings, underwear or swimwear. This does not affect your statutory rights.

Please ensure that you have a proof of posting certificate from your post office. Without this, we cannot refund any money if we do not receive your parcel.

ONLINE PURCHASES RETURNED TO STORE

We will refund any items that are not suitable if you return them to us unworn and in perfect condition in store within 14 days of receipt.

Items must be returned with all labels intact. Your items should be in their original packaging.

Please allow 14 days from the day the return is received in store for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund is complete.

For hygiene reasons, we cannot offer refunds or exchanges on earrings, underwear or swimwear. This does not affect your statutory rights

Please return all goods with the original packing note and submitted returns request form.

STORE OPENING HOURS

9.30am - 6pm Monday to Saturday

11am - 5pm Sunday

CANCELLATION POLICY

Reference the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order